Panasonic SICX Manual do Utilizador descarregar pdf (Página 44)

Built-In ACD Supervisor Guide Section 521

40 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)

B. Weekly tabulation of each agent

Steps 1 to 3 are the same as those for item A.

4. The following screen appears. Press the soft key 3 or 8 to select

[WEEKLY].

5. Once the input data is validated, the data output starts. The

following screen appears while the output is in progress. To abort

output, see the section [MIS data output abort], section, [Other

Features].

C. Hourly tabulation of all agents

D. Daily tabulation of all agents

E. Weekly tabulation of all agents

Step 1 is the same as that for items A.

2. From the following screen, press the soft key 2 or 7 to select

[ALL AGENT].

3. The following screen appears. Press the soft key 1 or 6 to select

[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select

[WEEKLY].

4. Follow steps 5 and 6 of item A for [HOURLY].

Follow steps 5 and 6 of item B for [DAILY].

Follow steps 5 of item C for [WEEKLY].

AGENT ID:XXXX

←

HOURLY

→

←

DAILY

→

←

WEEKLY

→

MIS REPORT MENU

→

MIS OUTPUT

AGENT ID: XXXX

WEEKLY REPORT

MIS REPORT MENU

→

AGENT REPORT

←

PERSONAL

→

←

ALL AGENT

→

MIS REPORT MENU

ALL AGENT

←

HOURLY

→

←

DAILY

→

←

WEEKLY

→

MIS REPORT MENU

→

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