Panasonic SICX Manual do Utilizador descarregar pdf (Página 38)

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Built-In ACD Supervisor Guide Section 521

34 S-ICX (International) issued October 2000 S-ICX-5.0-521 (ACD 4.0)

The following shows available report.

O : Available to report

X : Unavailable to report

The following shows the tabulation unit of WORK UNIT COUNT.

Total count per code is shown in the following tabulation unit:

Table 3:

Group

TOTAL

TIME

U N AVA I L

ABLE

TIME

TALK

TIME

IDLE

TIME

INCOMING

CALLS

ANSWER

CALLS

AVERAGE

RINGING

TIME

ABANDONED

CALLS

Agent

(1~64)

HOURLY

ooooo o X X

DAILY

ooooo o o X

WEEKLY

ooooo o o X

Group

(1, 2,

or 3)

HOURLY

ooooo o X X

DAILY

ooooo o X X

WEEKLY

ooooo o X X

System

HOURLY

ooooo o X X

DAILY

ooooo o X X

WEEKLY

ooooo o X X

INCOMING

ABANDONED

CALLS

XXXXX X X o

Table 4:

Unit Code 1 Code 2 Code 3 ---- Code 20

Group 1 DAILY

WEEKLY

Group 2 DAILY

WEEKLY

Group 3 DAILY

WEEKLY

System DAILY

WEEKLY

1 2 ... 33 34 35 36 37 38 39 40 41 42 43 ... 58 59

Panasonic 1
Contents 3
Agent Features 4
General System Information 5
Specifications 6
Basic Service Flow 7
ACD Call Handling Program 8
Figure 3 9
Programming by Commands 10
Operation 11
SEARCH 2,020 12
SEARCH 2,015,010 12
SEARCH 1 13
SEARCH 1,010 13
SEARCH 1,015,010 14
PLAY 7,1 14
Program Delete: 15
END/DISK 15
Supervisor Features 17
Supervisor Customisation 18
Direct Incoming Call Setting 19
DIRECT INCOME 20
2103:005 20
2103:010 20
TRANSF. INCOME 22
2203:005 22
2203:010 22
DID Call Setting 23
Ext. Group Call Setting 25
Setting Agent IDs 28
REGISTRATION 29
3301:1000 29
Confirming Agent IDs 30
Setting Service Flow Details 30
Supervisor Monitoring 32
Traffic Information 33
Waiting Calls 34
Agent Status 34
Screen explanation 35
MIS Report Features 36
MIS Function Tabulation Unit 37
Table 3: 38
Table 4: 38
MIS Report Operation 39
• Output of MIS Report Data 42
Agent Report 42
LAST DATE: 43
MIS OUTPUT 43
AGENT ID:XXXX 43
AGENT REPORT 44
ALL AGENT 44
Group Report 45
System Report 46
Work Unit Count 46
WORK UNIT COUNT 47
MIS OUTPUT ! 47
MIS REPORT MENU 48
MIS DATA CLEAR: 48
MIS DATA CLEARED 48
User Information Recording 49
Figure 5 51
Available/Unavailable 53
Wrap Feature 54
Zip Tone 55
Key Assignment 55
Feature Description 56
Fixed Feature Code 56
Built-In ACD Supervisor Guide 59

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