Panasonic SICX Manual do Utilizador descarregar pdf (Página 43)

Section 521 Built-In ACD Supervisor Guide

S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 39

First date input + HOLD key + Last date input + HOLD

key.

6. Once the input data is validated, the data output starts. The

following screen appears while the output is in progress. To abort

output, see the section [MIS data output abort] section of, [Other

Features].

B. Daily tabulation of each agent

Steps 1 to 3 are the same as those for item A.

4. The following screen appears. Press the soft key 2 or 7 to Select

[DAILY].

5. The following screen appears. Press the soft key 1 or 6 for [THIS

WEEK], 2 or 7 for [LAST WEEK], 3 or 8 for [ALL].

6. Once the input data is validated, the data output starts. The

following screen appears while the output is in progress. To abort

output, see the [MIS data output abort] section, [Other Features].

(The figure on left shows outputting of this week)

LAST DATE:

ENTER THE LAST

DATE (DD) AND PRESS

HOLD KEY

MIS REPORT MENU

→

MIS OUTPUT

AGENT ID:XXXX

HOURLY REPORT

FROM XX TO XX

MIS REPORT MENU

→

AGENT ID:XXXX

←

HOURLY

→

←

DAILY

→

←

WEEKLY

→

MIS REPORT MENU

→

AGENT ID:XXXX

←

THIS WEEK

→

←

LAST WEEK

→

←

ALL

→

MIS REPORT MENU

→

MIS OUTPUT

AGENT ID:XXXX

DAILY REPORT

THIS WEEK

MIS REPORT MENU

→

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